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585-310-186Comcode 108123951Issue 3October 1997INTUITY™ Messaging SolutionsRelease 4MAP/5P Maintenance

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Contents Page x Fixed Assignments A-6Variable Assignments A-6

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-54Conducting Diagnostics 2The system displ

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-55Conducting Diagnostics 2To see the stati

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-56Conducting Diagnostics 21. Starting at t

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-57Conducting Diagnostics 2 ring detection

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-58Conducting Diagnostics 2Tip/Ring Circuit

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-59Conducting Diagnostics 2You can enter ca

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-60Conducting Diagnostics 2The following me

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-61Conducting Diagnostics 2 Channel number

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-62Conducting Diagnostics 23. Enter the num

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-63Conducting Diagnostics 21. Starting at t

About This Book Page xiPurpose INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This BookPurposeThis boo

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-64Conducting Diagnostics 24. Enter y in th

Common System Procedures Page 3-1Overview 3INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 199733Common System Pr

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-2Accessing the Product IDMain

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-3About Cartridge Drives and T

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-4About Cartridge Drives and T

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-5About Cartridge Drives and T

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-6About Cartridge Drives and T

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-7About Diskette Drives and Di

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-8About Diskette Drives and Di

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-9Backing Up (Unattended) 3Bac

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xiiHow to Use This Book How to Use This

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-10Backing Up (Unattended) 3

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-11Backing Up (Unattended) 3Ta

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-12Backing Up (Unattended) 3Ta

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-13Backing Up (Unattended) 3Su

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-14Backing Up (Unattended) 3Fi

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-15Backing Up (Unattended) 3Fi

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-16Backing Up (Unattended) 3Fi

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-17Backing Up (Attended) 3Figu

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-18Backing Up (Attended) 3Anno

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-19Backing Up (Attended) 3Figu

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xiiiConventions Used in This Book Conven

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-20Backing Up (Attended) 35. M

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-21Restoring Backups 3When the

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-22Restoring Backups 3The syst

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-23Administering Voice Messagi

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-24Administering Voice Messagi

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-25Administering Voice Messagi

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-26Shutting Down and Rebooting

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-27Shutting Down and Rebooting

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-28Verifying the Date and Time

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-29Verifying the Date and Time

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xivConventions Used in This Book Figure

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-30Verifying the Date and Time

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-31Verifying the Date and Time

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Common System Procedures Page 3-32Verifying the Date and Time

Getting Inside the Computer Page 4-1Overview 4INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 199744Getting Insid

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Getting Inside the Computer Page 4-2Protecting against Damage

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Getting Inside the Computer Page 4-3Protecting against Damage

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Getting Inside the Computer Page 4-4Protecting against Damage

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Getting Inside the Computer Page 4-5Removing Power from the M

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Getting Inside the Computer Page 4-6Removing the Dress Cover

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Getting Inside the Computer Page 4-7Removing the Dress Cover

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xvConventions Used in This Book Figure 3

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Getting Inside the Computer Page 4-8Replacing the Dress Cover

Replacing or Installing Circuit Cards Page 5-1Overview 5INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 199755Rep

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-2General Procedu

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-3General Procedu

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-4General Procedu

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-5General Procedu

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-6Circuit Card Se

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-7Circuit Card Se

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-8Circuit Card Se

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-9Circuit Card Se

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xviConventions Used in This Book Ter mi

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-10Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-11Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-12Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-13Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-14Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-15Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-16Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-17Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-18Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-19Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xviiConventions Used in This Book : In t

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-20Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-21Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-22Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-23Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-24Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-25Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-26Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-27Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-28Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-29Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xviiiTrademarks and Service Marks Safety

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-30Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-31Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-32Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-33Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-34Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-35Circuit Card S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-36Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-37Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-38Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-39Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xixTrademarks and Service Marks INTUIT

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-40Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-41Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-42Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-43Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-44Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-45Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-46Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-47Installing a R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing or Installing Circuit Cards Page 5-48Installing a R

Replacing the Hard Disk Drive Page 6-1Overview 6INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 199766Replacing t

Copyright  1997, Lucent TechnologiesAll Rights ReservedPrinted in U.S.A.NoticeEvery effort was made to ensure that the information in this book was c

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xxRelated Resources Related ResourcesThi

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-2Identifying a Failed Ha

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-3Identifying a Failed Ha

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-4Identifying a Failed Ha

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-5Identifying a Failed Ha

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-6Recovering from a Hard

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-7Recovering from a Hard

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-8Recovering from a Hard

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-9Recovering from a Hard

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-10Recovering from a Hard

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-11Recovering from a Hard

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xxiHow to Comment on This Book Tra in in

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-12Recovering from a Hard

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-13Recovering from a Hard

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-14Recovering from a Hard

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-15Recovering from a Hard

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-16Installing a Lucent IN

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-17Replacing a Hard Disk

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-18Replacing a Hard Disk

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-19Replacing a Hard Disk

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-20Replacing a Hard Disk

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-21Replacing a Hard Disk

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997About This Book Page xxiiHow to Comment on This Book

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-22Replacing a Hard Disk

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-23Replacing a Hard Disk

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-24Replacing a Hard Disk

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-25Adding a Hard Disk Dri

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-26Adding a Hard Disk Dri

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-27Cleaning a Hard Disk D

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-28Cleaning a Hard Disk D

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-29Cleaning a Hard Disk D

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-30Cleaning a Hard Disk D

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-31Cleaning a Hard Disk D

Troubleshooting Page 1-1Overview 1INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 199711TroubleshootingOverviewTh

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing the Hard Disk Drive Page 6-32Cleaning a Hard Disk D

Replacing Other Components Page 7-1Overview 7INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 199777Replacing Othe

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-2Cartridge Tape Drive Repla

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-3Cartridge Tape Drive Repla

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-4Cartridge Tape Drive Repla

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-5Cartridge Tape Drive Repla

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-6CMOS Battery Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-7CMOS Battery Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-8CMOS Battery Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-9Diskette Drive Replacement

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-2Modem Does Not Answer 1Modem Does Not

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-10Diskette Drive Replacemen

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-11Diskette Drive Replacemen

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-12Diskette Drive Replacemen

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-13Diskette Drive Replacemen

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-14Fan Replacement 7Fan Repl

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-15Fan Replacement 7Accessin

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-16Fan Replacement 7Restorin

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-17Fan Replacement 7Accessin

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-18Memory Replacement 7Resto

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-19Memory Replacement 73. Sh

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-3The Tape Backup Alarm Is Activated Da

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-20Memory Replacement 74. Re

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-21Memory Replacement 74. Re

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-22Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-23Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-24Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-25Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-26Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-27Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-28Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-29Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-4The DCIU Link Is Not Functioning 1The

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-30Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-31Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-32Motherboard Replacement 7

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-33Power Supply Replacement

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-34Power Supply Replacement

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-35Power Supply Replacement

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-36Power Supply Replacement

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-37Power Supply Replacement

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-38Power Supply Replacement

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-39Riser Card Replacement 7R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-5The Voice Ports Are Answering in Stan

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-40Riser Card Replacement 7A

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-41Riser Card Replacement 7R

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Replacing Other Components Page 7-42Riser Card Replacement 7

Installing Base System Software Page 8-1Overview 8INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 199788Installin

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-2Installing UnixWare 8

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-3Installing UnixWare 8

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-4Installing UnixWare 8

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-5Installing UnixWare 8

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-6Installing UnixWare 8

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-7Installing UnixWare 8

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-6DCS AUDIX® Does Not Work 1DCS AUDIX®

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-8Installing UnixWare 8

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-9Installing UnixWare 8

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-10Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-11Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-12Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-13Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-14Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-15Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-16Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-17Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-7Cannot Assign Voice Ports 1Cannot Ass

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-18Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-19Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-20Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-21Installing UnixWare

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-22Installing the INTUN

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-23Installing the INTUN

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-24Running installit 8I

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-25Installing the Platf

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-26Installing the Switc

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-27Installing the Switc

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Contents Page iii ContentsContents iiiAbout This Book xi P

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-8System Will Not Boot 1System Will Not

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-28Installing the Switc

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-29Installing the Switc

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Base System Software Page 8-30Installing the Switc

Installing Lucent™ INTUITY™ System Software Page 9-1Overview 9INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 199

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Lucent™ INTUITY™ System Software Page 9-2Installin

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Lucent™ INTUITY™ System Software Page 9-3Installin

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Lucent™ INTUITY™ System Software Page 9-4Installin

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Lucent™ INTUITY™ System Software Page 9-5Installin

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing Lucent™ INTUITY™ System Software Page 9-6Installin

Installing the Optional Feature Software Page 10-1Overview 10INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-9Optional Features Not Working 1Option

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-2Installing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-3Installing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-4Installing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-5Installing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-6Installing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-7Installing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-8Installing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-9Installing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-10Installing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-11Installing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-10The Keyboard Is Not Operating 1The K

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing the Optional Feature Software Page 10-12Installing

Installing an RFU Page 11-1Overview 11INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 19971111Installing an RFUOv

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing an RFU Page 11-2Installing an RFU 11Installing an

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing an RFU Page 11-3Installing an RFU 113. SelectThe s

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing an RFU Page 11-4Installing an RFU 11NOTE:In Figure

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing an RFU Page 11-5Installing an RFU 11Figure 11-3. S

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing an RFU Page 11-6Installing an RFU 115. Press .The

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing an RFU Page 11-7Installing an RFU 11 Figure 11-4.

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Installing an RFU Page 11-8Installing an RFU 11

System Configuration Page A-1Memory and SIMM Description AINTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997AAS

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-11Tip/Ring Circuit Card Is Not Recogni

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997System Configuration Page A-2Memory and SIMM Description AFig

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997System Configuration Page A-3Component Assignments AComponent

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997System Configuration Page A-4Component Assignments AOperating

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997System Configuration Page A-5Component Assignments AFigure A-

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997System Configuration Page A-6Component Assignments AFixed Ass

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997System Configuration Page A-7Component Assignments A If any

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997System Configuration Page A-8Component Assignments AResource

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997System Configuration Page A-9Component Assignments ADCIU inte

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997System Configuration Page A-10Component Assignments A

Component Ordering Numbers Page B-1Component Ordering Numbers BINTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 19

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-12The Printer Is Not Operating 1The Pr

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Component Ordering Numbers Page B-2Component Ordering Numbers

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Component Ordering Numbers Page B-3Component Ordering Numbers

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Component Ordering Numbers Page B-4Component Ordering Numbers

How to Build a System Using This Book Page C-1Checklist for Building a System CINTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 I

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997How to Build a System Using This Book Page C-2Checklist for B

Disaster Recovery Checklists Page D-1Software Installation States DINTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3Octobe

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-2Disaster Recovery Checkl

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-3Disaster Recovery Checkl

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-4Disaster Recovery Checkl

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-5Disaster Recovery Checkl

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-13Hard Disk Drive Access Troubleshooti

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-6Disaster Recovery Checkl

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-7Disaster Recovery Checkl

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-8Disaster Recovery Checkl

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-9Disaster Recovery Checkl

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-10Disaster Recovery Check

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-11Disaster Recovery Check

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-12Disaster Recovery Check

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-13Disaster Recovery Check

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-14Disaster Recovery Check

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-15Disaster Recovery Check

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-14Hard Disk Drive Access Troubleshooti

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Disaster Recovery Checklists Page D-16Disaster Recovery Check

MAP/5P Platform Alarms Page E-1Overview EINTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997EEMAP/5P Platform Al

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997MAP/5P Platform Alarms Page E-2Platform Alarms EPlatform Alar

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997MAP/5P Platform Alarms Page E-3Platform Alarms EKeyboard Inte

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997MAP/5P Platform Alarms Page E-4Platform Alarms E

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Page GL-1Glossary GLGlossary5ESS SwitchA central office swit

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-2 alarmsHardware, software, or environmental

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-3 ASPadvanced signal processorasynchronous c

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-4 automatic message scan An INTUITY AUDIX fe

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-5 boot The operation to start a computer sys

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-15Hard Disk Drive Access Troubleshooti

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-6 callback numberIn AMIS analog networking,

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-7 cartridge tape driveA high-capacity data s

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-8 CNG toneSee calling tone.COSee central off

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-9 CPUSee central processing unit.cross conne

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-10 DCESee data communications equipment.DCIU

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-11 digital communications protocol (DCP)A 64

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-12 dual in-line package (DIP) switchA small

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-13 equipped/unequippedThe state of a network

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-14 fax print destination prefixA dial string

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-15 GGeneric 1, 2, or 3Lucent switch system s

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-16Hard Disk Drive Access Troubleshooti

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-16 hunt groupA group of analog ports on a sw

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-17 interrupt request (IRQ)Within a PC, a sig

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-18 LCDSee liquid crystal display.leave word

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-19 Mmagnetic peripherals Data storage device

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-20 message componentA media type included in

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-21 MTBFSee mean time between failures.multi-

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-22 on-line helpA Lucent INTUITY system featu

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-23 peripheral deviceEquipment such as a prin

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-24 processor data module (PDM)See modular pr

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-25 remote maintenanceThe ability of Lucent p

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-17Hard Disk Drive Access Troubleshooti

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-26 right-to-use (RTU) feeA charge to the cus

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-27 SIDSee switch integration device.SIMMSee

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-28 switchAn automatic telephone exchange tha

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-29 TT.30The standard for Group III fax machi

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-30 transmission control protocol/internet pr

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-31 untouched messageAn INTUITY AUDIX feature

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Glossary Page GL-32 VPVoice platform application identifier.

Index Page IN-1 INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997INIndexNumerics486 reset cable, 5-43AACCX ci

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-2 Bbackplane, see riser cardback-upsattendedb

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-3 circuit cards, (cont)cage faninstalling, 7-

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Contents Page iv Optional Features Not Working 1-9 System

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-18Hard Disk Drive Access Troubleshooti

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-4 circuit cards, (cont)removing, 5-2SCSI cont

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-5 Ddatabase auditsmailboxes, 2-2, 2-6mailing

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-6 diagnostics, (cont)multi-port serial circui

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-7 drivescartridge tapeinserting tapes, 3-5ins

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-8 Ffanscircuit card cageinstalling, 7-15remov

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-9 Kkeyboard, troubleshooting, 1-10LLAN circui

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-10 multi-port serial circuit carddiagnosticsa

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-11 Ppersonal directories, auditing, 2-3, 2-6p

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-12 SSCSI controller circuit cardfunction, 5-2

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-13 systemdata, storing during attended backup

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-19Hard Disk Drive Access Troubleshooti

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Index Page IN-14 Tip/Ring circuit card, (cont)I/O address,

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-20Hard Disk Drive Access Troubleshooti

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-21Hard Disk Drive Access Troubleshooti

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-22Hard Disk Drive Access Troubleshooti

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-23Troubleshooting Defective Blocks on

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Troubleshooting Page 1-24Troubleshooting Defective Blocks on

Diagnostics Page 2-1Overview 2INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 199722DiagnosticsOverviewThis chapt

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-2Conducting Audits 2Conducting AuditsYou c

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-3Conducting Audits 2Mailing Lists Counts s

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Contents Page v Switch Integration Diagnostics 2-41TCP/IP Dia

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-4Conducting Audits 2Voice Messaging Databa

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-5Conducting Audits 2Figure 2-1. Lucent INT

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-6Conducting Audits 23. Enter the appropria

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-7Conducting Audits 2 Figure 2-3. Audit Scr

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-8Conducting Audits 2 Result — This field

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-9Conducting Audits 2Networking Database Au

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-10Conducting Audits 2Figure 2-5. Confirm A

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-11Conducting Audits 2This audit is perform

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-12Conducting Audits 2 If a user exists in

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-13Conducting Diagnostics 2Conducting Diagn

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Contents Page vi 4 Getting Inside the Computer 4-1 Overvie

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-14Conducting Diagnostics 2 Figure 2-6. AMI

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-15Conducting Diagnostics 22. Enter display

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-16Conducting Diagnostics 2 Figure 2-8. AMI

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-17Conducting Diagnostics 2RequirementsThe

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-18Conducting Diagnostics 2Figure 2-10. Net

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-19Conducting Diagnostics 2Figure 2-12. Tes

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-20Conducting Diagnostics 2Channel Internal

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-21Conducting Diagnostics 2The system displ

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-22Conducting Diagnostics 2Modem Loop-Aroun

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-23Conducting Diagnostics 2Figure 2-15. Mod

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Contents Page vii Identifying a Failed Hard Disk Drive 6-2I

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-24Conducting Diagnostics 2Operation. The t

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-25Conducting Diagnostics 2Figure 2-16. Sta

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-26Conducting Diagnostics 210. Stop the tes

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-27Conducting Diagnostics 2Networking Board

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-28Conducting Diagnostics 2Figure 2-21. Net

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-29Conducting Diagnostics 23. Press (Busy

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-30Conducting Diagnostics 2Figure 2-23. Rel

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-31Conducting Diagnostics 2Figure 2-24. Net

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-32Conducting Diagnostics 2Figure 2-25. Meg

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-33Conducting Diagnostics 2To display the d

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Contents Page viii Fan Replacement 7-14Circuit Card Cage Fa

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-34Conducting Diagnostics 2Figure 2-27. Boa

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-35Conducting Diagnostics 2To display the p

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-36Conducting Diagnostics 2Ter mioThe Termi

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-37Conducting Diagnostics 2Figure 2-30. Reg

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-38Conducting Diagnostics 2To perform the s

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-39Conducting Diagnostics 25. Select6. Pres

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-40Conducting Diagnostics 213. Place the cu

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-41Conducting Diagnostics 23. Press .The sy

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-42Conducting Diagnostics 2The following sw

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-43Conducting Diagnostics 2ResultsTable 2-4

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Contents Page ix Installing the Platform Software 8-25 Ins

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-44Conducting Diagnostics 2It may be necess

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-45Conducting Diagnostics 24. SelectThe dia

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-46Conducting Diagnostics 2Reset ProcedureT

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-47Conducting Diagnostics 2To busy-out the

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-48Conducting Diagnostics 2Figure 2-41. Bus

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-49Conducting Diagnostics 2Figure 2-42. Rel

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-50Conducting Diagnostics 21. Starting at t

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-51Conducting Diagnostics 2Figure 2-44. Sam

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-52Conducting Diagnostics 2Testing the Conn

INTUITY Messaging Solutions Release 4MAP/5P Maintenance 585-310-186 Issue 3October 1997Diagnostics Page 2-53Conducting Diagnostics 2 time: The roun